1. What we sell
Layap Infotech Private Limited sells subscriptions to i-Connect, a software service for sending and receiving WhatsApp messages on the Official WhatsApp Business Platform (Cloud API). It is delivered online; nothing physical is shipped. Your subscription starts when you subscribe (after a free trial, if you signed up on our website) or when our team activates a plan agreed with you.
2. Free trial
- A business that signs up on our website gets a 14-day free trial of the plan it chooses. If our team sets up the account, no card is needed to start the trial. Otherwise you add a card on Razorpay's payment page. Razorpay checks the card with a small authorisation charge (currently ₹5), which is refunded automatically.
- Nothing is charged during the trial. Unless you cancel, your first payment for the plan and billing period you chose is taken on day 15, and the subscription then renews automatically.
- Cancel during the trial in Settings → Plan & billing (or by emailing us, below) and you will not be charged. You can keep using i-Connect until the trial ends.
3. Billing
- Subscriptions are charged in advance for each billing period (monthly or yearly, as chosen when you subscribe) and renew automatically until cancelled.
- Prices are in Indian rupees and exclude GST, which is added at the applicable rate (currently 18%) and shown on your invoice.
- Launch offer: businesses that sign up before 31 March 2027 pay 40% less for their first 12 monthly payments, or for their first yearly payment. After that, the usual price for the plan applies automatically, as shown on our pricing page when you signed up.
- On plans priced per team member, adding members takes effect at once and the new number is billed from the next payment.
- Online payments are processed securely by Razorpay. We do not see or store your full card or bank details.
4. Cancelling your subscription
- You can cancel at any time in Settings → Plan & billing, or by emailing support@i-connect.world from the organisation Owner's email address.
- Cancellation stops the next renewal. Your organisation keeps working until the end of the period you have already paid for, and no further charges are made.
- After the subscription ends you have 30 days to export your data. To have it deleted, follow our Data Deletion Instructions.
- We may cancel a subscription for a serious breach of our Terms of Service or Acceptable Use & Messaging Policy. In that case no refund is due for the remaining period, unless the law requires one.
5. Refunds
Payments are generally non-refundable, including for unused time in a billing period after you cancel. We will refund you in these cases:
- Duplicate or mistaken charges: if you were charged twice, or charged an amount different from your plan, we refund the difference in full.
- Service not provided: if we could not activate your organisation, or the Service was unavailable through our fault for a substantial part of a billing period, we refund the affected amount in proportion.
- Where the law requires a refund.
Approved refunds are made to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show it.
6. How to request a refund
Email support@i-connect.world within 30 days of the charge, with your organisation's name, the invoice or payment ID, and the reason. We reply within 3 working days.
7. WhatsApp message charges
Charges for WhatsApp messages are billed by Meta directly to your WhatsApp Business Account, not by us. They are not covered by this policy and we cannot refund them. Questions about them should go to Meta through WhatsApp Manager.
8. Changes to this policy
We may update this policy. Changes apply to payments made after the “Last updated” date above.
9. Contact
Layap Infotech Private Limited, 1071, Sector-47, Gurgaon, Haryana, India, 122001. Email support@i-connect.world.
Questions about this page? Write to support@i-connect.world.