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Solutions

Built for businesses that talk to customers every day.

Pick your industry or the job you want done. These are examples of how the features fit, not customer stories or results.

By industry

Ready-made for your kind of business

Five industries come with a kit that installs templates, forms, Flows and sequences in one click.

  • Real estate

    Developers and channel partners run project broadcasts, follow up on site visits and route enquiries to the right salesperson. Most of it still happens on personal phones, where leads leave when people do.

  • Clinics & diagnostics

    Clinics, labs and diagnostic centres send appointment reminders and report-ready notices, and answer patients' questions about timings and preparation.

  • Education & coaching

    Institutes, coaching centres and ed-tech teams answer admission enquiries, guide parents through counselling and send class and fee reminders, often to the same family over many months.

  • Salons & wellness

    Salons, spas and studios take bookings by phone and WhatsApp all day, remind people the day before, and try to bring them back every few weeks.

  • Online stores & D2C

    D2C brands and Instagram sellers take orders in DMs, chase payments, confirm cash-on-delivery orders and answer "where is my order?" all day.

  • Agencies

    Agencies run WhatsApp for several brands at once and need each client's contacts, numbers and reports kept apart, with proof of consent if a client asks.

By use case

The jobs WhatsApp does for you

Each use case combines a few features. Every one of them works on your own official number.

  • Lead capture

    Click-to-WhatsApp links and QR codes per source, hosted forms that record consent, and leads assigned to your team the moment they arrive.

  • Appointment booking

    Customers book a service, a person and a free time inside WhatsApp, get reminders, and reschedule or cancel with a tap. Full slots are never offered.

  • Orders & payments

    A checkout Flow with live stock, UPI or Razorpay payments, cash on delivery, Shopify and WooCommerce sync, Shiprocket shipping updates and abandoned-checkout reminders.

  • Broadcasts & promotions

    Send approved templates to the right segment, only to opted-in contacts, with reach, cost and the daily limit shown before you launch, and pauses that protect your number.

  • Customer support

    Assign chats round-robin, reply with quick replies inside the 24-hour window, answer "where is my order?" automatically, and keep every conversation with the company.

  • Automated follow-ups

    Sequences that send, wait, branch on replies and hand over to your team: enquiry follow-ups, reminders, COD confirmation, review requests and rebooking nudges.

One number, one team

Every enquiry lands with a person

Whatever starts the conversation (an ad, a QR code, a form or a broadcast reply), it arrives in one shared inbox, assigned to a teammate, with the 24-hour window on screen.

  • Round-robin assignment, notes, labels and quick replies.
  • Masked numbers for agents; every reveal is in the audit log.
  • Conversations stay with the company when people leave.

Tell us about your business.

We'll walk you through how i-Connect fits the way your team works, and what setting up your number involves.

Talk to sales Explore features

Or write to sales@i-connect.world