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Solutions · Clinics & diagnostics

WhatsApp for clinics: appointments booked, reminded and never double-booked

Clinics, labs and diagnostic centres send appointment reminders and report-ready notices, and answer patients' questions about timings and preparation.

Talk to sales What the kit sets up

The conversation is an example with a sample business, not a customer story.

What changes

From personal phones to one official number

  • TodayAppointments taken on the front-desk phone and written in a register.

    With i-ConnectPatients choose a doctor and a free time inside WhatsApp. Full slots are never offered.

  • TodayNo-shows that nobody followed up.

    With i-ConnectA reminder the evening before and the morning of; Reschedule and Cancel buttons free the slot.

  • TodayPatients phoning to ask whether their report is ready.

    With i-ConnectA report-ready notice, with no health details in the message itself.

Fewer no-shows

Reminders that run themselves

A booking starts the reminder sequence: the evening before, the morning of, and a follow-up when someone misses the visit. Bookings made at the front desk count against the same slots.

  • Let patients book in a WhatsApp Flow that shows only each doctor's free sessions, and confirm with a utility template.
  • Send reminders the evening before and the morning of the appointment; Reschedule and Cancel buttons free the slot.
  • Answer questions in the shared inbox, with business hours and an away message after closing time.
  • Use number masking so front-desk staff see only what they need.

Industry kit

Start from the clinics and diagnostics kit

One click installs a working setup you can change: message templates, forms, WhatsApp Flows and sequences that already work together. Templates go to Meta for approval before they can be sent.

How industry kits work

Templates
81 marketing, 7 utility
Sequences
6
WhatsApp Flows
1
Tags & fields
11

Flows

  • Book an appointment

Sequences

  • Appointment
  • Reschedule an appointment
  • Cancel an appointment
  • Report ready
  • Follow-up due
  • Missed appointment

Also

  • Form: Appointment request
  • Calendar: Appointments

Use cases

What clinics & diagnostics teams use most

  • Appointment booking

    Customers book a service, a person and a free time inside WhatsApp, get reminders, and reschedule or cancel with a tap. Full slots are never offered.

  • Automated follow-ups

    Sequences that send, wait, branch on replies and hand over to your team: enquiry follow-ups, reminders, COD confirmation, review requests and rebooking nudges.

  • Customer support

    Assign chats round-robin, reply with quick replies inside the 24-hour window, answer "where is my order?" automatically, and keep every conversation with the company.

What keeps your customers safe

  • Keep health details out of templates and messages: send a notice and let the patient collect the report through your usual channel.
  • Patients who agreed only to reminders never receive marketing.
  • Promotions go only to people who opted in, and a STOP applies everywhere at once.

Other industries

Real estateEducation & coachingSalons & wellnessOnline stores & D2CAgencies

See i-Connect set up for clinics & diagnostics.

Tell us how you message customers today. We'll show you how it works on the official platform, and help you set up your number.

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Or write to sales@i-connect.world