Solutions · Appointment booking
Appointment booking on WhatsApp, with reminders and no double-booking
Customers pick what they want, who with and a free time inside a WhatsApp Flow. The slot is held the moment they book, reminders go out on their own, and a tap reschedules or cancels.
The example uses a sample business, not a customer story.
How it works
Appointment booking, step by step
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A Flow in the chat
Service, person and a free time, from calendars you set up in i-Connect or fill through the API.
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Confirmed at once
An approved utility template confirms the booking with Reschedule and Cancel buttons.
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Reminded
Reminders the evening before and the morning of; a missed visit gets a follow-up.
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Same slots everywhere
Bookings made by phone at the front desk count against the same slots as WhatsApp ones.
Built from
The features behind it
Each part is a feature you can use on its own, or together, on your own WhatsApp Business number.
Consent and safety
- Reminders are service messages; people who agreed only to reminders never get marketing.
- Full slots are never offered, and the last place goes to exactly one person.
Who uses it
Industries that rely on appointment booking
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Clinics & diagnostics
Patients book a doctor and a free time in WhatsApp, get reminders before the visit and report-ready notices, and your front desk answers from one shared inbox.
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Salons & wellness
Customers book a service and a free time in WhatsApp, get reminders, and hear from you again with rebooking and birthday offers, only if they agreed to.
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Education & coaching
Answer admission enquiries fast, book free demo classes by course and batch inside WhatsApp, and send class and fee reminders from the institute's number.
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Real estate
Route property enquiries to advisors, book site visits in a WhatsApp Flow with reminders, and broadcast launches to opted-in buyers on your official number.
See appointment booking on your own number.
Tell us how you message customers today. We'll show you how it works on the official platform, and help you set up your number.
Or write to sales@i-connect.world