Solutions · Customer support
One WhatsApp inbox for your whole team, on your official number
Every chat lands in one shared inbox on your number. It's assigned round-robin, answered with quick replies and notes, and the 24-hour window is always on screen.
The example uses a sample business, not a customer story.
How it works
Customer support, step by step
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Assigned at once
New chats go to teammates round-robin, or to the right team by label.
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Answered well
Quick replies, attachments, internal notes and the customer's orders and bookings beside the chat.
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Answered automatically
Business hours, an away message, and "where is my order?" answered from your order data.
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Measured
First-response times and workload per teammate, so nobody waits.
Built from
The features behind it
Each part is a feature you can use on its own, or together, on your own WhatsApp Business number.
Consent and safety
- Agents can work with masked numbers; revealing one is recorded in the audit log.
- Conversations stay with the company when people leave.
Who uses it
Industries that rely on customer support
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Online stores & D2C
Take orders in a WhatsApp checkout, get paid by UPI or Razorpay, confirm COD orders, send shipping updates and remind abandoned checkouts, on your own number.
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Clinics & diagnostics
Patients book a doctor and a free time in WhatsApp, get reminders before the visit and report-ready notices, and your front desk answers from one shared inbox.
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Real estate
Route property enquiries to advisors, book site visits in a WhatsApp Flow with reminders, and broadcast launches to opted-in buyers on your official number.
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Agencies
Run WhatsApp for several brands with a separate organisation per client: their own number, team, contacts, approvals and reports, and consent evidence on request.
See customer support on your own number.
Tell us how you message customers today. We'll show you how it works on the official platform, and help you set up your number.
Or write to sales@i-connect.world