Solutions · Online stores & D2C
WhatsApp for online stores: take orders, get paid and keep customers posted
D2C brands and Instagram sellers take orders in DMs, chase payments, confirm cash-on-delivery orders and answer "where is my order?" all day.
The conversation is an example with a sample business, not a customer story.
What changes
From personal phones to one official number
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TodayOrders taken in DMs, sizes and addresses typed into notes.
With i-ConnectA checkout Flow takes the item, size, quantity and address in the chat, with live stock.
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TodayScreenshots of UPI payments and "is this paid?"
With i-ConnectA payment page with your own UPI ID, or Razorpay confirming the payment by itself.
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TodayCOD orders shipped without a check, and refused at the door.
With i-ConnectEach cash-on-delivery order is confirmed on WhatsApp before it ships; no answer goes to support.
Fewer refused parcels
Confirm cash on delivery before it ships
A cash-on-delivery order asks the customer to confirm in WhatsApp. Confirmed orders get packed; ones nobody confirms go to support instead of the courier.
- Take orders inside WhatsApp with a checkout Flow: your products, sizes and stock, UPI or cash on delivery.
- Keep products and stock in step with Shopify or WooCommerce, and send WhatsApp orders into your store.
- Book couriers through Shiprocket; picked up, out for delivery and delivered reach the customer on WhatsApp by themselves.
- Remind customers who left a checkout, once, inside the chat or with an approved template if they agreed to marketing.
- Answer "where is my order?" from your order data, and start returns in a WhatsApp Flow.
Industry kit
Start from the online stores and instagram sellers kit
One click installs a working setup you can change: message templates, forms, WhatsApp Flows and sequences that already work together. Templates go to Meta for approval before they can be sent.
- Templates
- 122 marketing, 10 utility
- Sequences
- 8
- WhatsApp Flows
- 3
- Tags & fields
- 22
Flows
Sequences
Also
Use cases
What online stores & d2c teams use most
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Orders & payments
A checkout Flow with live stock, UPI or Razorpay payments, cash on delivery, Shopify and WooCommerce sync, Shiprocket shipping updates and abandoned-checkout reminders.
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Customer support
Assign chats round-robin, reply with quick replies inside the 24-hour window, answer "where is my order?" automatically, and keep every conversation with the company.
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Automated follow-ups
Sequences that send, wait, branch on replies and hand over to your team: enquiry follow-ups, reminders, COD confirmation, review requests and rebooking nudges.
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Broadcasts & promotions
Send approved templates to the right segment, only to opted-in contacts, with reach, cost and the daily limit shown before you launch, and pauses that protect your number.
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Lead capture
Click-to-WhatsApp links and QR codes per source, hosted forms that record consent, and leads assigned to your team the moment they arrive.
What keeps your customers safe
- Money goes straight to your UPI ID or your own Razorpay account; i-Connect never holds it.
- Frequency caps and a send window keep promotions from piling up on the same customer.
- A purchased or imported list can never re-subscribe someone who opted out.
- Promotions go only to people who opted in, and a STOP applies everywhere at once.
See i-Connect set up for online stores & d2c.
Tell us how you message customers today. We'll show you how it works on the official platform, and help you set up your number.
Or write to sales@i-connect.world