Solutions · Agencies
WhatsApp for agencies: every client kept apart, with consent you can prove
Agencies run WhatsApp for several brands at once and need each client's contacts, numbers and reports kept apart, with proof of consent if a client asks.
The conversation is an example with a sample business, not a customer story.
What changes
From personal phones to one official number
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TodayEvery client's contacts in one shared account.
With i-ConnectA separate organisation for each client, with its own number, team, contacts and reports.
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TodayClients asking for reports by email every week.
With i-ConnectClient staff get read-only Analyst access to their own reports.
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TodayNo proof of who agreed to what.
With i-ConnectConsent evidence and broadcast reports export per client when they ask.
Approvals per client
Broadcasts that wait for the right sign-off
Each client's broadcasts go only to their opted-in contacts, show reach and cost before sending, and can need a manager's approval to launch.
- A separate organisation for each client, with its own number, team, contacts and reports.
- Invite client staff with read-only Analyst access to reports.
- Build forms, Flows and sequences per client from the same tools, or start each from an industry kit.
- Export consent evidence and broadcast reports when a client needs them.
Use cases
What agencies teams use most
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Broadcasts & promotions
Send approved templates to the right segment, only to opted-in contacts, with reach, cost and the daily limit shown before you launch, and pauses that protect your number.
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Customer support
Assign chats round-robin, reply with quick replies inside the 24-hour window, answer "where is my order?" automatically, and keep every conversation with the company.
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Lead capture
Click-to-WhatsApp links and QR codes per source, hosted forms that record consent, and leads assigned to your team the moment they arrive.
What keeps your customers safe
- Data never crosses between organisations; automated tests check this on every build.
- Sensitive actions (exports, reveals, launches, approvals) appear in each client's audit log.
- Promotions go only to people who opted in, and a STOP applies everywhere at once.
See i-Connect set up for agencies.
Tell us how you message customers today. We'll show you how it works on the official platform, and help you set up your number.
Or write to sales@i-connect.world