Help centre
How to use i-Connect.
Short guides to setting up, sending, answering customers and connecting your own systems.
Getting started
Set up your account, connect your number and learn the consent rules before you send anything.
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Set up i-Connect, step by step
From a new account to your first WhatsApp message: the six steps and what each one needs.
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Connect your WhatsApp number
Connect a number with Facebook in Meta's own window, or manually with its IDs and a system-user token, and what each check means.
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Keep using the WhatsApp Business app
Use the phone app and i-Connect on the same number, and what changes when you do.
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Opt-in and consent rules
What counts as consent, the evidence kept, STOP keywords, imports, and marketing versus utility.
Contacts
Bring in the people who agreed to hear from you, and organise them.
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Import contacts
Bring in a CSV step by step, with the consent statement and what happens to contacts you already have.
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Segments, tags and fields
Organise contacts with fields and tags, and build segments to send to.
Messaging
Templates, broadcasts, email and what can stop a send.
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Templates
Categories, approval, variables, quality, and why Meta may change a template's category.
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Broadcasts
Audience, the estimate, approval for large sends, the send window, the frequency cap and the report.
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Delivery brakes explained
What pauses a broadcast or holds a message, and how to resume safely.
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Email your customers
Order, booking and form emails and a sequence step, sent in your name with separate consent.
Automation and leads
Capture leads and follow up automatically, or start from a ready-made set for your industry.
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Industry kits
What's in each kit, what “Use this kit” creates, and the four steps before it goes live.
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Sequences
Build automatic follow-ups, what starts and stops them, and how consent applies.
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Forms
Publish a hosted form, collect consent and follow up on submissions.
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WhatsApp Flows
Forms inside WhatsApp: build, publish and send a Flow, and read the answers.
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Links and QR codes
Click-to-chat links and QR codes that tag and attribute a lead.
Bookings and selling
Take bookings and orders in WhatsApp, and manage your products.
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Bookings and calendars
Lists, calendars and free slots in WhatsApp Flows, the Bookings page, reminders, rescheduling and the API.
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Orders and payments
Products and stock, the checkout Flow, UPI straight to your account or cash on delivery, reminders and the Orders page.
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Products and catalog
Add, import, organise and export products, upload photos and publish to your WhatsApp catalog.
Team
Answer customers together and give each person the right access.
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Team inbox basics
The 24-hour window, assignment, internal notes, quick replies, auto-replies and business hours.
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Roles and permissions
What Owners, Admins, Managers, Agents, Analysts and Billing can do, and the extras you can grant.
Account and data
Your plan, security, reports and how your data is kept.
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Plans, billing and account review
Your plan and its limits, the trial, invoices, cancelling, and what waits for account review.
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Sign-in and security
Two-factor sign-in, recovery codes, password resets and what support access can and cannot do.
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Data, retention and deletion
How long content is kept, erasing a contact, deleting the organisation, and exports.
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Reports
What each number means, team performance, broadcast reports and exports.
Developers
Connect i-Connect to your own systems.
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API keys, the public API and webhooks
Authenticate, call the endpoints, and verify webhook signatures.
Can't find what you need? Write to support@i-connect.world. Signed in already? The app explains each screen where you use it.