Plans, billing and account review

Your plan covers the i-Connect software. Meta bills WhatsApp message charges to your WhatsApp account separately. You manage your plan in Settings → Plan & billing.

The Plan & billing page

Owners, Admins and the Billing role can open this page. Only the Owner and the Billing role can change the plan or cancel it. See Roles and permissions.

The page has your current plan and its status, a Usage card, the Plans on offer and your Invoices.

Plans and limits

Prices are in Indian rupees, before GST at 18%. At the usual price, paying yearly gives you two months free. Businesses that sign up before 31 March 2027 get 40% off their first 12 monthly payments or their first yearly payment.

Our team can set a custom limit for your organisation. If it does, the Usage card shows your limit, not the one above.

What each limit counts

The Usage card says whether limits apply to your account now. If it says Limits apply:

• At a limit, adding more is refused with a message such as "Plan limit reached". Upgrade, or ask us for a custom limit.
• Messages are a soft limit. At 100% the Owner is told once. At 110% marketing messages wait until you upgrade or the month ends. Replies and service messages always go.

Nothing is deleted when you reach a limit.

Free trial

What it's for: trying i-Connect for 14 days before you pay. How it starts depends on how your organisation was set up.

If the page says online payment isn't on, or shows no plans, write to sales@i-connect.world and we'll set your plan up.

If a trial ends with no payment, the status becomes Payment due and the Owner is told. You have 7 days to choose a plan (below).

Change your plan

What it's for: moving to another plan, or between monthly and yearly payment.

Before you start: you need the Owner or Billing role. If your plan is managed by our team, write to sales@i-connect.world instead.

1. Go to Settings → Plan & billing.
2. Under Plans, select Monthly or Yearly.
3. Select Choose and the plan's name.
4. Pay on Razorpay's page.

What happens next: the page shows "Switching to" the new plan. It starts as soon as Razorpay confirms the payment, and the old subscription is cancelled then. During a card trial, the new plan replaces the old one before either is charged.

What can go wrong: if the new payment fails, your current plan stays as it is. A sandbox organisation can't buy a plan.

Change members on Teams

What it's for: Teams is priced per member, with at least 5. Change how many you pay for at any time, up to 500.

1. Go to Settings → Plan & billing.
2. Enter the number in Members paid for.
3. Select Update members.

What happens next: the new number is usable at once. Razorpay bills it from your next billing date.

What can go wrong: you can't go below the number of people in your team. Remove members first.

Cancel

What it's for: stopping renewals, or ending a card trial before the first charge.

Before you start: you need the Owner or Billing role. The button appears on a paid plan bought online and on a trial with a card. A trial without a card needs no cancelling. Plans managed by our team are changed through sales@i-connect.world.

1. Go to Settings → Plan & billing.
2. Select Cancel plan or Cancel trial.
3. Confirm with Cancel at the end of the period or Cancel trial.

What happens next:

• Paid plan: nothing changes until the end of the paid period, and you aren't charged again. After that, broadcasts and sequences stop. Your data stays.
• Card trial: Razorpay won't charge your card. You keep using i-Connect until the trial's end date. After that, broadcasts and sequences stop. Your data stays.
• You can choose a plan again at any time.

Refunds are covered in the Refund & Cancellation Policy. Cancelling doesn't delete your data. To do that, see Delete the organisation.

Invoices and GST

• An invoice appears under Invoices after each payment, with its number, date, what it's for, amount and status (Paid, Due or Void).
• If your plan is managed by our team, we issue your invoices and mark them paid when your payment arrives.
• The page lists invoices. It has no download button.
• GST at 18% is added to each payment. If you're GST-registered, send your GSTIN to sales@i-connect.world and we'll put it on your invoices.

If a payment fails

1. The status becomes Payment due and the Owner is told. If a card is on file, Razorpay retries the charge.
2. Your account stays active for 7 days. Update your payment method in Razorpay, or choose a plan on Plan & billing.
3. While limits apply to your account, an organisation still unpaid after 7 days is suspended. Plan & billing shows the date.

While suspended, nothing is sent and i-Connect is closed. Billing pages keep working, and the Owner can still export contacts. A successful payment reopens the organisation by itself.

Account review

What it's for: our team reviews businesses that sign up on the website. It protects every business on the platform from numbers being restricted because of spam. An organisation our team sets up is approved from the start.

Before you start: there's nothing to request. Review starts when you sign up. While it runs, Settings → WhatsApp numbers shows "Your organisation is being reviewed. You can connect a number once it's approved."

Until our team approves your organisation, you can sign in, invite your team, add contacts and manage billing. These wait:

What happens next: once approved, the connect options appear on Settings → WhatsApp numbers, forms open and API calls work. Next, connect your number.

What can go wrong: review doesn't pause your trial. If you've been waiting a while, write to support@i-connect.world.