You decide how long i-Connect keeps message content. You can erase one person at any time, or ask us to delete the whole organisation. Each of these removes different things, so check what stays.
Set how long content is kept
What it's for: keeping customer message content only for as long as you need it. The default is 180 days. You can choose 30 to 730 days.
Before you start: you need to be an Owner or Admin. Content removed by this setting can't be brought back, so export anything you need first.
- Go to Settings → General.
- Under Opt-in and opt-out, enter a number in Keep message content for (days).
- Select Save changes.
What happens next: a job runs every night at about 03:00 IST. It removes content older than your setting. When it removes anything, it adds a RETENTION_APPLIED entry to your audit log.
What can go wrong: a number outside the range is refused with "Retention must be 30–730 days". If you shorten the period, older content goes at the next run. If you lengthen it, content already removed doesn't come back.
What is removed and what stays
Age is measured from when each record was created. For a conversation, it's measured from its last message.
| Record | Removed | Stays |
|---|---|---|
| Messages | Message content and the raw data received from Meta. | Who, when, direction, message type and delivery statuses. |
| Send records, once finished (sent, failed, skipped or no answer) | The message body and its preview. | Recipient, status and times. |
| Conversations | The last-message preview becomes [redacted]. | The conversation, its status and its labels. |
| Form and Flow submissions | Answers, phone number, IP address, browser and referring page. | The consent snapshot: the text shown, its version, the outcome and the time. |
| Emails to customers | Address, subject and body. | The record that an email was sent. |
This setting doesn't touch contacts, consent history, internal notes, media files or report totals. Reports keep working because they read daily totals, not message content.
The audit log has its own period, set by your plan.
Erase a contact
What it's for: answering a person's request to have their data removed, under India's DPDP Act.
Before you start: you need to be an Owner or Admin. Erasing can't be undone. If the person asked for a copy, select Download their data on their profile first. You erase one contact at a time.
- Open the contact's profile.
- Select Erase…
- Type
ERASEin the box. - Select Erase permanently.
What happens next: the contact shows as Erased contact, and any sequences they're in end.
| Removed | Kept |
|---|---|
|
|
A hash can't be turned back into a number or an email. i-Connect only compares it, so a later import can't add that person back.
What can go wrong: messages already delivered stay on the person's phone. i-Connect can't remove them.
Delete the organisation
What it's for: closing your organisation and deleting its data. There's no screen for this in the dashboard. The Owner asks us by email.
Before you start: export what you want to keep (below).
- The Owner writes to support@i-connect.world from the email address on their i-Connect account, with the organisation's name.
- We confirm the request with the Owner.
What happens next:
- A 30-day window starts. Sending stops. i-Connect is closed except for billing pages and the Owner's contact export.
- After 30 days, the nightly job deletes your data and media files, and removes i-Connect's access to your WhatsApp Business Account.
- What we keep: invoices, subscriptions, monthly usage and consent records. The organisation stays as a record marked deleted, because invoices refer to it. Audit log entries last until their own period ends.
What can go wrong: if the request was a mistake, write to us within the 30 days. Deleting from i-Connect doesn't delete your WhatsApp Business Account, phone number or templates at Meta. You manage those in WhatsApp Manager.
The full process is in our Data Deletion Instructions.
Transfer ownership
There's no screen for this in the dashboard either. The Owner writes to support@i-connect.world from the email address on their account, naming the organisation and the member who should take over.
Export your data
| Export | Where | Who | What you get |
|---|---|---|---|
| Contacts | Contacts → Export | Owner, Admin | A CSV of all contacts, or of the segment you've filtered to: phone, name, email, tags, marketing and utility consent, and date created. |
| One person's data | Contact profile → Download their data | Owner, Admin | A JSON file with their profile, consent history, messages, conversations, notes, submissions and sequence runs. |
| Form and Flow submissions | Submissions → Export CSV | Owner, Admin | A CSV of everything shown, or one form or Flow if you pick it under Show. |
| Broadcast recipients | Open a broadcast → Recipients → Export CSV | Owner, Admin, Manager, or anyone granted Export reports | A CSV of every recipient and outcome. See Reports. |
- Your browser downloads a contact export as soon as it's ready. Only the person who started it can download it, for 24 hours.
- Every export is recorded in the audit log.
- Our support team can't export your data. See support access.
Still stuck? Write to support@i-connect.world with your organisation's name and what you see on screen.