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Keep using the WhatsApp Business app

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Available in Settings → WhatsApp numbers for Owners and Admins, through Meta's Embedded Signup. To connect a number that isn't on the WhatsApp Business app, see Connect your WhatsApp number.

What it is

Meta lets a number that's already on the WhatsApp Business app also be used through the Cloud API. Your team keeps replying from the phone app, and i-Connect adds broadcasts, sequences and the shared inbox on the same number.

What changes

  • Sending speed: the number sends at most 20 messages a second through the API, instead of 80. i-Connect sets this limit for you.
  • In the app: broadcast lists and groups stop working in the WhatsApp Business app.
  • Messages you send from the app appear in the i-Connect conversation as messages from your business. They don't open the 24-hour window and don't start auto-replies or sequences.
  • The app needs to be version 2.24.17 or later.

How to connect

  1. In i-Connect, go to Settings → WhatsApp numbers and choose Connect my WhatsApp Business app (Owner or Admin).
  2. Follow Meta's window. You scan a QR code in the WhatsApp Business app on the phone that has the number.
  3. Choose whether to share your chat history (up to 6 months).

The number is already registered on WhatsApp, so there is no new PIN to set.

Contacts and chat history

  • Straight after connecting, i-Connect asks Meta for your app's contacts, then your chat history (if you agreed to share it).
  • Meta allows each of these once, within 24 hours of connecting. If one didn't start, the number's card shows Request again until the 24 hours are up.
  • After 24 hours, the only way to try again is to disconnect the number and connect it from the app again.
  • History arrives in parts. The number's card shows the progress, and the owner is told once when it's complete.

Contacts synced from the app bring their names (only where i-Connect doesn't already have one) and never consent. Having someone saved in your phone doesn't mean they agreed to marketing messages, so they won't receive marketing broadcasts until they opt in. Removing a contact in the app doesn't delete anything in i-Connect. See Opt-in and consent rules.

Still stuck? Write to support@i-connect.world with your organisation's name and what you see on screen.