Solutions · Automated follow-ups
Automated WhatsApp follow-ups that stop when people reply
A sequence starts when something happens (a form, a tag, a booking, an order), then sends, waits and branches on the reply. A reply can hand the chat to a person, and a STOP ends it everywhere.
The example uses a sample business, not a customer story.
How it works
Automated follow-ups, step by step
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Something starts it
A form, a keyword, a tag, a booking, an order or a date such as a birthday or a fee due date.
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Send and wait
Templates or messages, with waits by duration or until a time of day.
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Branch on the reply
Different paths for buttons, replies and no reply; the customer's answer can set tags and fields.
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Hand over
Assign the chat to a teammate when a person should take it from there.
Built from
The features behind it
Each part is a feature you can use on its own, or together, on your own WhatsApp Business number.
Consent and safety
- Marketing steps only reach people who opted in; service reminders follow their own consent.
- A STOP or a reply can end the sequence at once.
Who uses it
Industries that rely on automated follow-ups
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Real estate
Route property enquiries to advisors, book site visits in a WhatsApp Flow with reminders, and broadcast launches to opted-in buyers on your official number.
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Clinics & diagnostics
Patients book a doctor and a free time in WhatsApp, get reminders before the visit and report-ready notices, and your front desk answers from one shared inbox.
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Education & coaching
Answer admission enquiries fast, book free demo classes by course and batch inside WhatsApp, and send class and fee reminders from the institute's number.
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Salons & wellness
Customers book a service and a free time in WhatsApp, get reminders, and hear from you again with rebooking and birthday offers, only if they agreed to.
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Online stores & D2C
Take orders in a WhatsApp checkout, get paid by UPI or Razorpay, confirm COD orders, send shipping updates and remind abandoned checkouts, on your own number.
See automated follow-ups on your own number.
Tell us how you message customers today. We'll show you how it works on the official platform, and help you set up your number.
Or write to sales@i-connect.world